KIKAE App – Privacy Policy

Effective Date:

Welcome to Kikae. At Kikae, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use the Kikae app or access our services through any medium.

By using Kikae, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the app or services.

1. Information We Collect

1.1 Personal Information

• Full name
• Phone number
• Email address
• Gender
• Date of birth
• Delivery address
• Payment information (via secure third-party processors)
• Bank account or wallet information (for vendors and sponsors)
• Identity verification documents (if applicable)
• Business registration documents (for vendors)

1.2 Usage and Technical Information

• Device information (model, OS, unique identifiers)
• IP address
• App usage data (pages visited, clicks, session duration)
• Location data (with your permission)
• Cookies and analytics data

2. How We Use Your Information

• Create and manage your Kikae account
• Facilitate purchases, bookings, and payments
• Connect customers to vendors and service providers
• Enable sponsor-link transactions
• Deliver items via internal and partner logistics
• Communicate promotions, updates, and app features
• Detect fraud, prevent abuse, and ensure platform safety
• Comply with legal or regulatory obligations

3. Sharing Your Information

We may share your information:

• With logistics partners for order delivery
• With payment processors (e.g., Paystack, Flutterwave) for secure transactions
• With makeup artists or vendors you engage with
• With sponsors where applicable, in line with our sponsorship feature
• With government, law enforcement, or regulatory bodies if legally required
• With trusted third-party service providers (e.g., cloud storage, analytics)
• During business restructuring, merger, or acquisition (with adequate notice)

We do not sell your personal information to third parties.

4. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Disable location sharing at any time from your device
• Request data portability or account deletion
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at support@kikae.app.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. Inactive accounts may be anonymized or deleted after a defined period.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• End-to-end encryption
• Role-based access control
• Secure hosting environments
• Regular audits and vulnerability assessments

However, no system is 100% secure, and we advise users to protect their passwords and access credentials.

7. Children's Privacy

Kikae is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, it will be deleted promptly.

8. Third-Party Services

Kikae may contain links to external sites or tools (e.g., map services, ad platforms). We are not responsible for their privacy practices. Please review their policies before engaging.

9. Changes to this Privacy Policy

We may update this policy occasionally. When we do, we’ll notify users via the app or email. Continued use after updates constitutes agreement with the new policy.

10. Contact Us

For questions or concerns about this Privacy Policy or how your data is handled, please contact: